For Clients (Those Leaving Reviews)
Q: How do I leave a review for a professional? A: You can search for the professional's name or institution. If they aren't listed, you can create a new profile for them. After that, click on "Leave a Review" and share your experience.
Q: Can I review a professional anonymously? A: No, we require all reviewers to provide their name. However, your contact information will not be displayed publicly.
Q: What kind of information should I include in my review? A: Focus on your personal experience with the professional's services. Describe the quality of service, communication, professionalism, and overall satisfaction. Avoid personal attacks, profanity, or unrelated information.
Q: Can I edit or delete my review later? A: Currently, we don't offer the option to edit or delete reviews. Please ensure you're satisfied with your feedback before submitting it.
Q: What if I see a review that I think is unfair or inaccurate? A: You can report the review to us, and we will investigate it according to our guidelines.
For Professionals
Q: Why do I need to register to respond to reviews? A: Registration helps us verify your identity and ensure that only legitimate professionals are interacting with client feedback.
Q: How long does it take to get verified? A: Verification typically takes up to 14 days. We appreciate your patience.
Q: What information do I need to provide for registration? A: You'll need to provide your name, email address, contact details, and professional credentials. You can also upload a profile picture and a short bio.
Q: Can I dispute a negative review? A: You can respond directly to the review after verification. Additionally, you can report reviews that you believe violate our guidelines.
Q: What if I'm being harassed by a reviewer? A: If you're experiencing harassment, please report the review to us immediately.
General
Q: Does the website endorse any of the professionals listed? A: No, we provide a platform for client feedback and do not endorse any specific professional or institution.
Q: How does the website ensure the quality of reviews? A: We moderate all reviews to ensure they comply with our guidelines. Reviews that contain profanity, hate speech, or personal attacks are removed.
Q: Can I contact the website with feedback or questions? A: Yes, you can contact us at admin@socpglobal.com with any questions or concerns.